Privacy Policy
At Wax Papers Hub.CA, we care about your privacy. This policy explains how we collect, use, and share your information when you visit our website. It also tells you about how the law protects you and your privacy rights.
When you use our website, you agree to how we collect and use your information as explained here. We use your data to provide and improve our services.
What Information We Collect
We collect information in different ways when you use our website. Some examples include:
- Quote Form Information – When you fill out our quote form, we collect details like your name, email address, phone number, shipping address, and other personal or business information you provide.
- Log Files – We may collect non-personal information such as your IP address, the date you visited, the page you came from, your browser type, your internet provider, and how long you use our service. We may also collect general demographic information to help us improve our website.
- Links to Other Websites – Our site may have links to other websites. We are not responsible for the privacy rules on those sites. We encourage you to read the privacy policy of every website you visit. This policy applies only to information collected on the Wax Papers Hub.CA website.
Children’s Privacy
We do not collect personal information from anyone under the age of 13. If you are under 13, please do not share any personal details with us.
Email Communications
Sometimes we send emails with announcements, offers, alerts, confirmations, surveys, and updates. If you click on a link in one of our emails, we may get a notification so we can improve our services.
You can unsubscribe from marketing or promotional emails anytime by clicking the “unsubscribe” link in the email. Please note: unsubscribing from promotional emails will not stop transactional emails, such as order updates or payment confirmations.
Types of Information We Collect
1. Personal Information (Personally Identifiable Information)
We do not keep personal details like your name, date of birth, address, email, or phone number unless you choose to give them to us while using our website.
Sometimes, we may ask for your personal information so you can access our products or services without any problems. This can include:
- Signing up and creating an account on our site.
- Giving your phone number or other personal details when filling out an order form or quote form to make a purchase.
We collect and use your personal information mainly to send you the product or service you request. We may also use it to contact you after your purchase, solve any issues, improve your experience, or ask for feedback. In addition, we might use your details to tell you about other products, services, or offers we have, and for other business needs.
2. Non-Personal Information (Non-Identifiable Information)
We also collect information that does not reveal who you are. This information is usually sent to us automatically by your web browser. It can include:
- IP address
- Time you visit the website
- Browser type and operating system
- Device type
- Websites that referred you to us
- Pages you visited on our website
Why We Collect This Information
We collect both personal and non-personal information so we can:
- Personalize your experience on our site.
- Show you content and products you might like.
- Provide better customer service.
- Quickly process your transactions.
How Long We Keep Your Information
We only keep your personal data for as long as needed to fulfill the purpose we collected it for. We may also keep it to meet legal requirements, resolve disputes, or enforce our agreements and policies.
If you create an account on our website, we store the information you provide in your profile and dashboard. You can see, edit, or delete your personal details at any time (except for your username). Your data is protected with SSL certification. Website administrators can also view and edit this information when needed.
Securing Your Information
At Wax Papers Hub.CA, we take the safety of your information seriously. Our website uses an SSL certificate (Secure Socket Layer) to protect any data you share with us, whether through our quote form or any other part of the site.
If we ever need to keep any of your information offline, we make sure it stays safe within our office and does not leave our premises. We, along with our trusted third-party service providers, use security tools and systems to protect your personal information from unauthorized access.
We strongly advise you never to share your account password with anyone. While SSL encryption is one of the highest levels of internet security, no method of sending or storing data online is 100% secure. We do our best to protect your information, but we cannot fully guarantee the safety of data sent over the internet.
Both online and offline, we use strict security measures to keep your personal and business information safe from misuse or unauthorized access. In our offices, only authorized staff can view your information when needed.
SSL Encryption – This technology secures information being sent or received over the internet and ensures safe communication between servers. However, complete security over the internet is not possible, so we recommend caution when sharing information online.
Use of Your Information
We may use your Personal Information to:
- Show you content and products you may like.
- Offer our products and services for purchase.
- Send you marketing updates or special offers.
- Process your orders and requests.
Sometimes, we may email visitors and registered customers about research, buying, or selling opportunities on our website. We may also contact you in response to your questions or to provide the information you have requested.
Sharing or Disclosing Your Information
1. With Third-Party Service Providers
We work with other companies to help us deliver your orders and process payments. For example:
- We use a shipping company to handle all deliveries.
- We use a credit card processing company to bill you for products and services.
While we share only the information needed for them to do their job, these third-party companies may keep, use, or share this information for their own purposes.
2. With Advertisers
Companies like Google or Meta may use details about your visit to our site or your past purchases to show you more relevant ads. This helps them:
- Give you ads that match your interests.
- Show our ads to new people similar to our existing customers.
- Tell us if our ads are working.
These advertisers may also collect non-personal information such as your browser type, IP address, or the website you came from. We may use this data to show you ads on partner sites after you leave ours.
Your data is combined with many other users’ data so ads are not based on sensitive or personal details. Advertisers may also give us reports about site visitors, but these reports do not identify you unless you’ve already shared your information with us or one of our trusted vendors.
3. For Legal Reasons, Rights, or Safety
We may share your personal information if we are:
- Required by law to do so.
- Acting in good faith to protect our legal rights, property, or the safety of any person.
This may include situations such as a subpoena, warrant, court order, or government request. We will only share information when it is legally necessary.
Controlling or Deleting Your Information
If you send us a verified request, we will remove your personal information from our records. We will also ask our vendors to delete it from their records, unless there are specific legal exceptions that require us to keep it.
Controlling Your Personal Information
You have the right to limit how we collect and use your personal details. Here’s how:
- Choice / Opt-Out – If you do not want to receive promotional or newsletter emails from us, you can let us know, and we will stop sending them.
- When you fill out a form on our website, you may see a checkbox that allows you to say “No” to using your information for direct marketing.
- You can change your mind at any time about letting us use your details for marketing by emailing us or sending a letter.
We will never sell, rent, or share your personal details with third parties without your permission, unless required by law. Sometimes, with your consent, we may send you promotional offers from third parties.
Your Right to Access Information
In Canada, we follow privacy rules under PIPEDA (Personal Information Protection and Electronic Documents Act) and, in some provinces, their own privacy laws. These rules give you rights over the personal information we collect, use, and share.
You have the right to ask us for a copy of the personal information we hold about you. In some cases, we may charge a small fee to cover the cost of providing this information.
If you believe any of your information is incorrect or incomplete, please contact us as soon as possible. We will update or correct it promptly.
Cookies
What Are Cookies?
Cookies are small pieces of data that a website sends to your browser to remember certain things about you, like your username, preferences, or what’s in your shopping cart.
We use persistent cookies, which are small text files stored on your computer’s hard drive for a long time. You can remove them anytime by following your internet browser’s help instructions.
Why We Use Cookies
Both the WaxPapersHub main site and our order section use cookies to:
- Identify each user.
- Connect your files to your orders.
- Keep your shopping basket active.
Our site will not work properly if cookies are disabled.
We also use cookies (and similar tools) to help us and our service providers:
- Analyze website trends.
- Manage the site.
- Make it easier for you to navigate through pages.
Cookies for a Better Experience
These cookies allow us to give you a more personalized experience when you return to our site by remembering your past activity and preferences.
How You Can Control Cookies
You can control cookies through your browser settings. Even if you block cookies, you can still visit our site, but some features may not work properly.
Business Transition
If WaxPapersHub.CA goes through a business change such as a merger, acquisition, or sale of assets, customer information may be transferred as part of the business assets.
If this happens and your personal information will be used differently than when you first gave it to us, we will follow our notification process and give you choices about how your information is used.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If there are important changes to how we use your personal information, we will notify you by email or a clear notice on our site (based on your preferences).
All updates will be effective immediately after they are posted here, unless stated otherwise. We recommend reviewing this policy once in a while to stay informed.
Contact Us
If you have any questions about this Privacy Policy, you can email us at: sales@waxpapershub.ca.